Grievance Redressal and Dispute Settlement Mechanism

As a part of client’s grievance redressal and dispute settlement mechanism, all disputes arising between the client and the Research Analyst shall, to the extent possible, be settled amicably by prompt negotiations between both the parties at the earliest.

The Clients are requested to get in touch with the Research Analyst for their grievance and complaints, if any. The details are as mentioned below:

In case of any grievance / complaint against the research analyst:

1. Please contact Compliance Officer Name:

If not satisfied with the  response of the research analyst you can lodge your grievances with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.

The Research Analyst shall attend to and resolve the client complaints, on best effort basis, within a period of 21 days from the date of receipt of compliant, as required by SEBI. If the client remains dissatisfied with the remedies offered or the stand taken by the Research Analyst, the Investor and the Research Analyst shall abide by the following mechanisms.

SEBI Complaints Redressal System (SCORES)

SEBI has set up an online complaints redressal system (SCORES) for easy retrieval and tracking of complaints by investors.

1. Link to SCORES website – https://scores.gov.in/scores/Welcome.html
2. Link to download SCORES app – https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330&hl=en_IN&gl=US

In case the client is not satisfied by the steps taken by the Research Analyst, Clients may also opt to lodge their complaints and track the status of that complaint through SCORES. The Research Analyst will receive and redress the complaints according to procedure prescribed by SEBI.

Clients can also send their complaints to Officer of Investor Assistance and Education, Securities and Exchange Board of India, NBCC Complex, Office Tower-1, 8th floor, Plot B, East Kidwai Nagar, New Delhi – 110023.

For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at

1800 22 7575 / 1800 266 7575.

Arbitration and Conciliation

In the event of failure to settle the dispute by mutual negotiations, it may be resolved by arbitration in accordance with provisions of The Arbitration and Conciliation Act, 1996, or any statutory requirement, modification or re-enactment thereof for the time being in force. Such Arbitration proceedings shall be held at Delhi and the language of Arbitration will be English. The cost of arbitration will be borne as decided by the arbitrator(s). The award of the arbitrator will final and binding on the parties. Furthermore, Clients can also submit their complaints on The Securities Market Approach for Resolution through Online Dispute Resolution (ODR) Portal for online arbitration and online conciliation for resolution of complaints. The portal can be accessed at https://smartodr.in/login