Grievance Redressal and Dispute Settlement Mechanism
As a part of the client’s grievance redressal and dispute settlement mechanism, all disputes arising between the client and the Research Analyst shall, to the extent possible, be settled amicably by prompt negotiations between both parties at the earliest.
Clients are requested to contact the Research Analyst for any grievances and complaints. The details are mentioned below:
(Table should be provided as per the required format.)
In Case of a Grievance or Complaint Against the Research Analyst:
- Please contact the Compliance Officer: [Name to be inserted]
If not satisfied with the response of the Research Analyst, clients can lodge grievances with SEBI at http://scores.gov.in or write to any SEBI office. For queries, feedback, or assistance, SEBI can be contacted on the Toll-Free Helpline: 1800 22 7575 / 1800 266 7575.
The Research Analyst will address and resolve client complaints, on a best-effort basis, within 21 days from the date of receipt, as required by SEBI. If the client remains dissatisfied, the following mechanisms will apply:
SEBI Complaints Redressal System (SCORES)
SEBI has established an online complaint redressal system (SCORES) for easy retrieval and tracking of investor complaints.
- SCORES Website: https://scores.gov.in/scores/Welcome.html
- SCORES Mobile App: Download Here
If unsatisfied with the Research Analyst’s response, clients may file complaints and track their status through SCORES. Complaints will be addressed as per SEBI’s prescribed procedure.
Investor Assistance Contact:
Securities and Exchange Board of India,
NBCC Complex, Office Tower-1, 8th Floor,
Plot B, East Kidwai Nagar, New Delhi – 110023.
For assistance, contact SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575.
Arbitration and Conciliation
If disputes cannot be settled through mutual negotiations, they may be resolved through arbitration under The Arbitration and Conciliation Act, 1996 (or any amendments thereof).
- Arbitration Venue: Delhi
- Language of Arbitration: English
- Arbitration Costs: As determined by the arbitrator(s).
- Final Decision: The arbitrator’s award will be binding on all parties.
Clients can also submit complaints through the Securities Market Approach for Resolution via Online Dispute Resolution (ODR) Portal for online arbitration and conciliation.
- ODR Portal: https://smartodr.in/login